Job Description

Job ID: 34886


Location: Mumbai, IN


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 16 Jul 2025

Job Summary

Conducting deep dives and investigations to identify root causes for fraud events and enhancement of controls where required. Conducting review of accounts downgraded to CG 12 or worse to verify whether account management was conducted in conformity to Group standards, policies and procedures including all applicable local requirements. Assist in carrying out Peer reviews within country/ across regions to validate effectiveness of processes and controls. Support the R&C Team Lead in framing of effective processes and controls for implementation of Group policies, and local regulatory requirements, within the country. Coordinate with internal and external auditors on fronting audits & work with various stakeholders in CCIB CC, Operations and support functions for completion of Management Action Plans, including implementation of required process fixes and socialisation of key themes with stakeholders. Preparation of Lessons Learnt based upon various investigations undertaken.

Key Responsibilities

Business

Evaluate and identify operational risk implications of business strategies and programmes. Contribute to and ensure adoption of COO CCIB CC initiatives in the country / countries.

Processes

Execution of CST / KCI for relevant processes in the country / countries. Support the business in the South Asia countries in minimizing operational risks and losses, and investigation of material operational losses to prevent recurrence

Risk Management

Ensure compliance with policies applicable to CCIB CC which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for efficiency improvements. Identify knowledge gaps, facilitate development of training on Operational Risk for business staff and country Risk &Control Teams. Drive improvements through the use of A3s

Governance

Assist in the effective running of Country CCIB CC Business Risk Forum (BRF) . Ensure adequate governance and oversight of operational risk through the escalation and appropriate resolution of risk exposures to the Country Risk Committee (CRC) and Non Financial Risk Committees (NFRCs) as required. Escalate issues, blockages, challenges and trends to Business Heads, Head Risk & Control, as required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Support Head Risk & Control to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Adhere to local regulator [Reserve Bank Of India] prescribed responsibilities and Rationale for allocation

Key stakeholders

CCIB Client Coverage teams in the country Regional and Country COO Internal Audit Regional Head of Risk & Control Business & Country Compliance teams Operations (GBS / GTO) IMO Teams GBS Hub Teams Country CFCC team Regulators and their appointed auditors (where applicable)

Other Responsibilities

Embed Here for Good and Group's brand and values in first line operational risk management.

Skills and Experience

Manage Conduct Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management Manage Risk Business Governance & Support: Projects investment governance, product, and process governance, etc Information Systems - Applications & PC Skills

Qualifications

Education Bachelors degree in Banking or Finance preferred. Training Ideally 12+ years of experience in banking, analytical or other relevant environment Languages English and/or local language skills as relevant to country requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers