Job Description

As part of the Medical Affairs Digital & Tech organisation, the Medical Content & MI Operations Team works across all Therapy areas and regions to ensure that our content systems and processes are efficient, compliant and continuously evolving to align with GSK strategic priorities.


To support the distribution of relevant, compliant and high quality communications about our medicines, all of our Promotional and Non-Promotional content must be reviewed and approved before use. The Content Approval process presents a significant opportunity for optimization through the use of AI and we have recently implemented a new AI Assisted Review platform to drive efficiency and reduce errors in our content.


As Associate Director - Product Management for AI Assisted Review, you will play an important role in managing and developing the 'AI Assisted Review' platform, supporting Global and LOC teams to leverage the tool to improve content quality and accelerate end-to-end content approval cycle times. You will work closely with a variety of stakeholder groups including Medical Affairs, Commercial, Regulatory & Compliance and Tech and will have regular contact with strategic external vendors to deliver, maintain and optimise the AI Assisted Review platform. You will need to build an understanding of our governance and compliance frameworks, including the Global Content Approval SOP, to ensure that the design and delivery of the AI Assisted Review solution is compliant and scalable across the organisation.

As Associate Director, Product Management - AI Assisted Review, your responsibilities will include:

Owning the product roadmap for AI Assisted Review; defining, documenting and clearly communicating priorities based on stakeholder feedback, GSK and industry best practices and aligning to clear success metrics and KPIs Manage the product backlog - work with business stakeholders, external vendor and GSK core team to gather, assess, define and prioritise new feature/change requests, following established tech and governance processes Service & support Management; managing end user issues/queries, incidents, changes to business rules ('data inputs') and service/consultancy requests - using established GSK service and support systems for the intake, assessment, triage and resolution of service and support requests, in accordance with agreed SLA's, escalating where necessary to the relevant group for resolution Establishing and maintaining strong relationships with key Global and LOC stakeholders to ensure alignment of priorities, understanding of usage trends and identification of opportunities for product enhancement Facilitating two-way communication channels between end users and core product team to communicate key information related to product/process changes and ensure understanding of issues/pain points related to the use of AI Assisted Review Work with GSK deployment leads, external vendor and Global/Regional alignment teams to manage the delivery of new features and functionality on time and aligned with pre-determined success criteria; this will include coordination of activities such as user story development, UAT, training delivery and release comms Update and maintain high quality, accurate documentation related to the use of AI Assisted Review, including end user training/support materials and change documentation to ensure traceability and version control Work with GSK core team, Global/Regional alignment team and market points of contact to drive adoption of AI Assisted Review, identifying and unblocking any challenges in the use of the platform Continually reviewing product performance, including measurement of customer satisfaction, taking ownership of the findings and proactively working to resolve any challenges identified Analyzing market and technology trends, distilling core learnings and bringing the best opportunities and ideas back into the team Proactively identifying risks and dependencies that need to be managed or escalated, coordinating with other product teams and key stakeholders as necessary

Why you?

We are looking for professionals with these required skills to achieve our goals:

15+ Years of Experience

Systems/SaaS experience in Life Sciences environment desired

Product management experience essential

Experience of working within a matrixed organisation with multiple stakeholders to manage and capable of Influencing/negotiating with external 3rd parties

Experience/good understanding of AI tools strongly preferred

Experience defining KPIs and OKRs to measure success Ability to understand business requirements and translate these into technical / process solutions Proven experience in onboarding yourself and getting up to speed quickly on new products

Excellent communication skills, both written and verbal, and comfortable communicating with stakeholders at all levels across the organization

Extremely proactive and able to work both as part of a team and independently Ability to interpret large data sets to identify process trends, risks and opportunities for improvement

Product Owner Experience is must

Service management Exp is must

Project Management experience desired Knowledge of Content/Copy Approval processes beneficial Experience in Agile Ways of Working is an asset

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.


People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.


Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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