Associate Director - Operations-Client Specialist Team-15-25 years-MumbaiSummary: Step into a leadership role with a globally recognized firm as Associate Director - Client Specialist Team, where you'll shape business strategy, operational excellence, and talent development across multiple business lines within the Corporate Risk and Broking division.Your Future Employer: A reputed global leader in professional services, known for innovation, strategic advisory, and client-first thinking in the insurance and risk management domain.Key Responsibilities:Partner with business stakeholders to define and implement short- and long-term strategies aligned with organizational objectives.Lead transformation initiatives and operational change management across the business.Define service delivery strategies and enhance client service propositions for Corporate Risk and Broking.Plan and oversee the transition and implementation of new business processes or work migrations.Ensure operational effectiveness through performance tracking, process enhancement, and strategic planning.Establish and maintain compliance with internal policies and regulatory standards.Promote continuous improvement through automation, standardization, and best practices in operations.Manage team performance, service levels, and business deliverables across multiple functions and locations.Foster stakeholder relationships across geographies to strengthen client outcomes.Build a high-performance culture through succession planning, leadership development, and coaching.Serve as a strategic escalation point, providing support for critical issues and team performance concerns.Collaborate with HR to implement talent strategies, performance reviews, and team-building frameworks.What We're Looking For:Experience:10+ years in the financial services industry, with at least 8 years in a leadership position.Strong exposure to insurance broking is a plus.Experience managing large-scale operations within matrix organizations.Proven ability to deliver client excellence across diverse operational environments.Education:Bachelor's degree (Essential)Reach us: If you think this role aligns with your career aspirations, kindly write to sara.khan@crescendogroup.in with your updated CV for a confidential discussion.Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing an engaging and inclusive job search experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Note: We receive numerous applications daily. If you don't hear from us within a week, please consider your profile not shortlisted. Your patience is highly appreciated.Profile Keywords: Strategic thinking, stakeholder management, and operational leadership, Strong decision-making, problem-solving, and analytical abilities, Deep expertise in risk, compliance, quality, and organizational effectiveness.
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