Job Description

The Assistant Director of Sales is responsible for targeting, qualifying and contracting predominately local and global corporate accounts not yet utilising the property. Additional targets are to grow current consortia accounts that can bring incremental revenue to the property and grow the business group segment through total account management or business development with TMC\'s, key agencies and DMC\'s. The Assistant Director of Sales will be proficient in maximising sales opportunities through strategic business development, building relationships with the local area, chamber of commerce, DMC\'s, Tourism Bureau\'s and leverage relationships with Accor stakeholders to name a few. This is an exceptional role for an entrepreneurial process led individual, focused on achieving results, personal development and working collaboratively within a dynamic sales and events team. All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards, company policies & procedures, objectives and legal requirements. Sales & Team Management HOD position to manage team ( 1 x Sales Executive & 1 x Sales & Marketing Coordinator) Create and implement a proactive sales strategy for Room accommodation in the Group (Business Groups and MICE Groups) & Corporate segment (Transient Negotiated) along with ancillary revenue streams not limited to F & B managed streams such as Room Hire & Catering (& F & B spend in newly opened outlets Mid 2024) Contract negotiation and re-negotiation of RFP\'s in C-Vent Accountable for generating and prospecting new business from local market to grow corporate share whilst managing current accounts with long term plan to grow existing portfolio To maximise room sales and incremental revenue for supplementary departments such as food & beverage and M & E Manage/Grow current business groups segments, through direct channels, agencies, DMC\'s and others to name a few Perform day to day sales activity including lead generation, account management, face to face meetings, contracting & rate negotiation, site inspections, attendance at trade shows, client entertainment and national/international sales trips To achieve key performance metrics in appointments, revenue, new business and account development Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities To work closely with the Accor Sales Network in order to assist with the achievement of the overall corporate sales target for the hotel Carry out Sales Trips to all business areas as specified both domestically and internationally as required Admin Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction Update/maintain all market segment sales contact lists/account information in ANAIS, Delphi and other systems as directed Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock To liaise with front office and reservations in regards to new corporate business opportunities, farming leads referred by respective teams, acting as ambassador for hotel and department, coordinating, negotiating and contracting business while ensuring production and volume is tracked for corporate business generated by respective teams Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans focused on corporate Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget Maintain awareness of the hotels key competitors\' financial performance, of their client interaction, their key account base and corresponding rates and any property developments To attend Sales meetings weekly & monthly Reporting on production monthly, while planning on driving/recovering accounts either producing/under producing Utilising various sales systems to generate new leads and diversify hotels business mix General To respond to any changes in the department as dedicated by the needs of the industry, company or hotel To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required To be flexible with the rota, be available to cover shifts over the weekend or during the night Reporting immediately to the Director of Sales & Marketing or any other appropriate Department Head, anything which considered being a health and safety hazard Guest Centric To present a professional, friendly and efficient impression of the hotel at all times To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the hotel must be treated with utmost priority To establish a good working relationship with guest, visitors and colleagues creating a team that works well together and with other departments Contributes to guest satisfaction at all times by providing high quality personalised services throughout their stay. To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them Qualifications Professional & Interpersonal Skills Hotel Sales experience (Ideally from large volume led hotel with large M & E operation) Segments : MICE, Corporate & some Leisure Lanyon/CVENT, Delphi, ANAIS, Opera TMC & MICE distribution platforms Reporting & Prior team management Competent financial acumen e.g. P & L/ Budget / Forecasts Dynamic, Self-motivated, Enthusiastic Dependable and Adaptable Commercial Mind-set Self-Starter, resilient & appetite for business development Strategic and Process driven Organised with excellent communication

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