Job Description

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market
xc2xb7 Develops catering sales presentation and collateral materials
xc2xb7 Identifies and prioritizes potential local business
xc2xb7 Monitors sales productivity and provides the catering sales staff with ongoing education and coaching
xc2xb7 Provides and distributes regular update reports
xc2xb7 Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement
xc2xb7 Manages inventory control standards in conjunction with the foods and beverage department
Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Carlsons overall mission, vision values and strategies
xc2xb7 Develops and implements strategies for the department
xc2xb7 Monitors status regularly and adjusts strategies as appropriate
xc2xb7 Develops and forecasts the annual budget in conjunction with the Executive Committee
xc2xb7 Develops and implements strategies for catering and conference management operations that support achievement of the hotels goals
xc2xb7 Develops and maintains all policies, procedures and quality standards for the banquet department to ensure high quality, cost effective and customer focused operations
Achieves customer service goals for catered functions
xc2xb7 Creates 100% Guest Satisfaction by developing and implementing integrated strategies for each function
xc2xb7 Directs the operation of the banquet department
xc2xb7 Recruits and retains qualified staff; schedules according to forecasted business
xc2xb7 Ensures strong coordination and communications between departments as appropriate, prior to and during an event successfully meeting the expectations of the client and attendees
xc2xb7 Suggests alternative services which will enhance the guests experience at the event
xc2xb7 Ensures that hotel has the audio visual support necessary to support the guests needs by purchasing and/or renting equipment
xc2xb7 Creates safe environment for guests, employees and community by maintaining hotel in accordance to safety standards and following all local laws and regulations
Develops and implements strategies and practices which support employee engagement
xc2xb7 Recruits and selects qualified candidates
xc2xb7 Determines appropriate staffing levels for events and room/station assignments
xc2xb7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
xc2xb7 Communicates performance expectations and provides employees with on-going feedback
xc2xb7 Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
xc2xb7 Communicates and reinforces the vision for Yes I Can! service to employees
xc2xb7 Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
xc2xb7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
xc2xb7 Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
xc2xb7 Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
Adheres to hotel policies and procedures
xc2xa7 Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance
xc2xa7 Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
xc2xa7 Develops and participates in hotel promotions as required
xc2xa7 Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.
xc2xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
xc2xa7 Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
xc2xa7 At all times projects a favorable image of the Hotel to the public