Job Description

Key Account Management is part of the field experience product portfolio, which will focus on bringing together data and technology capabilities to allow for the organization to become data- driven and insight-led in every decision to drive revenue and growth. This Associate Director role plays a key role within the broader field experience team focusing on Key Account Management whilst collaborating with other product teams to enhance the end-to-end experience of field teams.
Key Responsibilities:
1. Manage the global Key Account Management product backlog, prioritizing features and enhancements based on business value and strategic alignment
2. Collaborate with stakeholders across markets to gather requirements and ensure the KAM program meets diverse regional needs
3. Work closely with the development team in India to define user stories, acceptance criteria, and product specifications
4. Oversee the maintenance of Key Account Management tools while driving innovation and evolution of the broader cross-functional account teams experience.
5. Serve as the primary point of contact for Key Account Management related queries and issues from global markets
6. Analyze program performance metrics and user feedback to identify areas for improvement
7. Ensure compliance with industry regulations and policies across all markets
8. Facilitate communication between technical teams, business stakeholders, and end-users to deliver best in industry features whilst driving deep adoption amongst field teams
9. Stay current with industry trends and emerging technologies in the pharmaceutical sales and marketing space
Required Qualifications:
1. Bachelor's degree in Business, Computer Science, or related field; MBA preferred
2. 5+ years of experience in product management or similar role, preferably in the pharmaceutical industry
3. In-depth knowledge of cross-functional account teams experience and Veeva Platforms
4. Strong understanding of how cross-functional account teams engage with HCPs in their daily activities
5. Experience working with global teams and managing cross-cultural communication
6. Excellent project management and organizational skills
7. Strong analytical and problem-solving abilities
8. Exceptional communication and presentation skills
9. Agile/Scrum certification (e.g., CSPO) preferred
Desired Skills:
1. Experience with data analytics and business intelligence tools
2. Knowledge of machine learning and AI applications in pharmaceutical sales
3. Familiarity with regulatory requirements in multiple pharmaceutical markets
4. Experience with pharmaceutical sales
If you're passionate about driving innovation in pharmaceutical sales and have a track record of successful product management in a global context, we encourage you to apply for this exciting opportunity to lead our Key Account Management program.