Job Description

Job Title

Associate Director

Summary

Position Overview:

The Associate Director - Operations Lead will provide

strategic leadership and oversight for facility management operations across a portfolio of sites

. Based at the Head Office, the role focuses on

centralized operations management, process standardization, vendor governance, financial planning, and performance monitoring

, ensuring operational excellence, cost optimization, and alignment with client and organizational objectives. The role acts as a key link between corporate leadership, site operations, and clients, driving

consistency, efficiency, and continuous improvement

across the organization.

Key Responsibilities:

Develop, implement, and continuously improve

centralized operational policies, SOPs, and best practices

across all sites. Oversee

vendor and contract management

, ensuring cost optimization, compliance, and service delivery standards are met across multiple locations. Monitor and analyze

operational KPIs, SLAs, and service quality

across the portfolio; lead initiatives for process optimization and operational efficiency. Lead

budgeting, financial planning, forecasting, and cost control initiatives

for facility operations; support CAPEX planning and capital project oversight. Drive the deployment of

centralized technology solutions

, to enhance operational visibility and control. Provide guidance and support to site operations teams on complex issues, escalations, and implementation of corporate policies. Prepare and present

annual operational plans, business plans, and performance reports

to senior leadership. Lead

talent management and development

for operations teams, including recruitment, performance evaluation, training, and succession planning. Ensure

regulatory, safety, environmental, and quality compliance

across all facilities. Serve as a central point for

coordination between HO, site teams, clients, and vendors

, ensuring consistency in operations and service delivery.

Key Skills and Capabilities:

Strategic operational leadership across multi-site portfolios. Strong

analytical, problem-solving, and decision-making skills

. Excellent

communication and stakeholder management

skills at all levels. Expertise in

financial management

, including budgeting, forecasting, and cost optimization. In-depth experience in

vendor and contract management

, with focus on performance and compliance. Strong knowledge of

regulatory, safety, and environmental compliance

in facility management. Proven ability in

team leadership, coaching, and talent development

.

Professional Experience & Qualifications:

Bachelor's degree in

Facilities Management, Corporate Real Estate, Project Management, Engineering, or Business Administration

. Minimum

10-12 years of experience

in facility management operations, with at least

5 years in a senior/portfolio-level HO or centralized operations role

. Proven experience in

multi-site operations, process standardization, vendor management, and financial oversight

. Experience in

critical systems, property operations, and strategic operational planning

preferred.

Certifications

such as Certified Facility Manager (CFM), or other relevant technical/business certifications are highly desirable. Strong

computer skills

: Microsoft Office Suite (Word, Excel, PowerPoint is advantageous.



INCO: "Cushman & Wakefield"