Job Description

Job Summary:
This role is part of the field experience product portfolio, which will focus on bringing together data and technology capabilities to allow for the organization to become data-driven and insight-led in every decision to drive revenue and growth. This combined Product Manager and Portfolio Tools Associate Director is a key role within the broader field experience team which focuses on orchestrating better customer relationships through a cohesive product portfolio to enhance the end-to-end experience of field teams.
The ideal candidate will take accountability for identifying opportunities for growth and innovation, ultimately driving a product vision, strategy, and corresponding roadmap for a Global Product. They will lead product discovery by leveraging data, research, and market analysis, then liaising with stakeholders and working closely with cross-functional teams throughout the software development life cycle to ensure effective rollout of new features in markets all over the world. Additionally, with responsibility for Portfolio Tools and line management responsibility for 2 Tools Administrators, they will be focused on the demand management for enabling tools (e.g. AHA & JIRA) in support of the Commercial Pharma & Tech organization which, through technology, services, and solutions, facilitates our global pharmaceutical business. This will give you an opportunity to work with multiple global Tech teams and demonstrate leadership to drive evolving tech capabilities and initiatives.
Key Responsibilities:
Global Product Management:
Manage a global product backlog, prioritizing features and enhancements based on business value and strategic alignment
Collaborate with stakeholders across markets to gather requirements and ensure the Product meets diverse regional needs
Work closely with the development team to define user stories, acceptance criteria, and product specifications
Serve as the primary point of contact for Product related queries and issues from global markets
Analyze Product performance metrics and user feedback to identify areas for improvement
Portfolio Tools:
Accountable for a portfolio of tools related to demand management and other product and project management capabilities across Pharma Tech, fostering collaboration with Tech colleagues from diverse disciplines to establish a clear vision, strategy, and roadmap.
Oversee the procurement and distribution process for licenses of tools such as Copilot, Mural, and Salesforce on a global scale for the entire organization.
Own and manage user-focused Tools support service, ensuring agility, scalability, and high satisfaction.
Lead and manage the processes for coordinating demand from product owners and regional Tech leads into the central platform delivery teams, through the implementation and enhancement of streamlined operational processes and performance management systems.
Enhance the effectiveness and efficiency of product and platform teams by supporting the development, implementation, and management of governance frameworks, demand management strategies, and visualization of the product landscape and roadmap.
Required Qualifications:
Bachelor's degree in Business, Computer Science, or related field; MBA preferred
15+years of overall experience
5+ years of experience in product management or similar role, preferably in the pharmaceutical industry
Experience working with global teams and managing cross-cultural communication
Excellent project management and organizational skills
Strong analytical and problem-solving abilities
Exceptional communication and presentation skills
Agile/Scrum certification (e.g., CSPO) preferred
Desired Skills:
Experience with data analytics and business intelligence tools.
Effective third-party vendor management.
IT Service Management (ITSM) is critical for delivering reliable and efficient IT services that meet the needs of our business and customers.
Effective portfolio management enables us to prioritize and manage a diverse range of projects and initiatives.
Proficiency with the Atlassian Products Suite (including tools like Jira, Confluence, and Trello) is important for enhancing collaboration, project management, and workflow efficiency.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at to discuss your needs.
Skills Agile Product Development, Analytical Thinking, Product Delivery, Product Improvements, Product Management, Product Marketing, Specification Writing, Usability Testing, User Experience (UX), User Research
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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