Job Description

Job Title:

Associate Director - CX & IBP, India

Job Location:

Mumbai, India



Lead the Customer Care, IBP and Demand Planning performance in India, balancing and optimizing resources, and collaborating closely with all stakeholders, to deliver positive business outcomes. Responsible for deploying practices, procedures and standards guided by Global Supply Chain management and Global CX management. Ensure best-in-class service in a cost-effective manner. Lead S&OP and S&OE process to achieve service, profitability, and cash targets. Be the SPOC (Single Point of Contact) for the commercial team for issues relating to service, materials, availability, and logistics.


At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

Identify, define, and lead initiatives that will drive significant improvements in customer satisfaction and cost savings Work collaboratively with regional planning and T&D team to define production, inventory, and delivery strategy. Ensure cost-effective and timely fulfilment of customer demand Act as the SPOC person for Customer Experience, Planning and Transport & Distribution in Firindia for any escalation or projects Lead S&OE for India, work collaboratively with Commercial for Inventory Losses, NPI and discontinuation. Work with the Commercial and Regional Teams on defining collaborative agendas with Key Clients

We bring

A space to grow by encouraging and supporting curiosity and an open mindset. A culture that prioritizes safety and well-being, both physically and mentally. A flexible work environment that empowers people to take accountability for their work and own the outcome. Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity. A firm belief that working together with our customers is the key to achieving great things. An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring

Graduation/Post graduation: preferably MBA/PGDBM. 10+ years of experience in supply chain/Customer experience at least 5+ years leading team. Advanced English and Hindi. Business Acumen Leadership, collaboration, communication, and analytical skills SAP

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate; there's a place for everyone at dsm-firmenich.


dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than EUR12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life(TM) every day, everywhere, for billions of people.