Job Description

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Job Details
Associate Director - Branch Operations

Requisition Number: 42818
Job Location: Mumbai, IND
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 26/11/2025
Posting End Date: 03/12/2025
:
Key Responsibilities
Branch Service Team Support

• Support the branch service by providing data on different activities required
• Act as a link between Branch & Back-end teams on different matters
• Drive the Branches team to ensure zero pendency on various branch actionable - Archival, Open SR's , Audit revert etc.
• Monthly Cash position MI i.e., limits, breaches, new limits to be set up and overall cash position management
• Coordinating with branches to get different information as required at CO from time to time
• Support the branches by providing information as and when required
• Organise training session for new processes and refresher training session for any gaps identified in existing processes.

Driving different Projects

• Branch Cash Reconciliation project
• Migration projects
• Driving the teams for more usage of LINQ
• Driving the teams for clearing E-learnings & CDD mandatory trainings
• Proactively remind & follow up with branch teams on upcoming deadlines ensure zero pendency from branches
• Prepare regular reports & MIS for presentation in different forums
• Keep a track of all the deadlines for the items of Branch Governance Team
• Keeping overall track of all the regulatory reporting and ensuring the same is completed within the given timelines
• Supporting the Head Branch Services on different activities

Reporting:

• Branch service committee meeting Minutes of meeting
• Branch Manual GST reconciliation and reporting
• Branch Productivity matrix for Transaction and Service request
• NRO / NRE transaction reporting on or before 4th of every month for previous month.
• RM Certification report for scorecard
• Review of branch recharge volume
• Monthly reporting of Open Items to Group Governance team
• Various Branch Ops related submission for Risk Forum

Reconciliation:

• Managing/ tracking responses for un-mapped combinations received from Confirmations, IN for CPBB.
• Managing / tracking responses for pending Balance substantiation / confirmations for CPBB.
• FCS related queries pertinent to CPBB patch.
• Preparing, tracking responses for FORTAM / RC-BORF - CORC & other allied finance forums.
• Regular review of open items and escalation to stakeholders for resolution
• Long-aged entries responses to GRU team
• Suspense Account Reconciliation.
• Nostro reconciliation responses.

Any other work that may be allotted as per the requirement of the organization
Strategy
Drive Continuous improvements of the operation efficiency and effectiveness of process to increase the consistency of system and processes. Ensure implementation of all the regulatory guidelines pertaining branches.
People and Talent

• Lead through example and build the appropriate culture and values. Work in collaboration with business, risk and control partners.

Risk Management

• Provide business input and oversight of the development of end-to-end scalable infrastructure and processes to execute business processes. This includes establishing and maintaining training, advice and support, to assure the processes, policies and standards are effectively implemented in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks.

Governance

• Design and enhance an integrated governance structure for the robust and efficient governance processes in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Head Affluent Distribution, Risk, Branch Network, Retail Operations, Compliance, BRM.
Other Responsibilities
Embed Here for good and Group's brand and values in India Affluent Distribution; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Qualifications

• Analytical Skills: Ability to analyse processes and identify areas for improvement.
• Attention to Detail: Ensuring accuracy in operations and compliance with regulations.
• Communication Skills: Effective communication with team members and stakeholders.
• Problem-Solving Skills: Ability to address and resolve operational issues efficiently.
• Time Management: Prioritizing tasks to meet deadlines and manage workload effectively.
• Technical Proficiency: Familiarity with relevant software (MS Excel, Power Point etc) and tools used in operations.
• Teamwork: Collaborating with colleagues to achieve common goals

Skills and Experience

• Branch Operations & Services
• Risk
• Governance
• Client Experience
• Analytical Skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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Skills Required