Job Description

Description

About the team: The Services Product Management team continues to build products and enable our service teams to engage our clients leading to retention.This team manages some of our important products and technology initiatives as well as set stage for strategic guidance on investment needed to pursue the development and design efforts. What you will do :

• Be responsible for partnering on, and building an end-to-end strategy for our flagship product AL - by enabling our service teams to deliver and capture value from our clients
• Consistently build stakeholder and business partnership in learning about user-feedback, new priorities, workflows that influence and shape product strategy and define a prioritized backlog
• Collaborate with Product team, along with with Engineering, Design, Data Science, Data Analytics to grow and advance the product portfolio
• Strong understand of data and underlying data architecture, including firm-wide systems of records and CRM, to be able to influence and shape the data-engineering efforts behind AL
• Leading high-performance initiatives while operating under the lean product principle framework and agile delivery
• Driving strong product ownership, developing a robust testing framework and faster time to market
• Build and launch products and features in an Agile methodology and at scale, through continuous prioritization, A/B testing, pivoting and designing for scale and robustness
• Continue to integrate our tools to create a “one-stop shop” for our service associates so they can access everything needed to drive engagement from that interface

What you will need :

• Bachelor's Degree in Computer Science or Information Systems or equivalent
• 2+ years’ experience in the Product Management, Development space
• A proven understanding of information technology, knowledgeable in disruptive technologies, in-depth experience and/or knowledge of databases and data schema while being technically savvy
• Experience with user journeys, personas, user experience and product development life cycle
• Top-notch problem-solving skills leveraging systems and tools, optimized processes and ability to leverage Lean Product Principles to A/B test, measure success and continuously improve
• Hands on experience in implementing CRM processes and practices within an organization
• Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
• Excellent time and project management skills, ability to prioritize the most important projects to create business impact

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we? Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:70711 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy