Job Description

Job Requirements
About the Role
The Associate Collection Manager - Business Loan is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in the assigned territory. The role focuses on optimizing EMI recovery from customers while ensuring adherence to the bank's guidelines, contributing to the broader organizational objectives.
Key Responsibilities
Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.

Secondary Responsibilities

• Maintain administrative data related to collections, such as updating delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For
Education

• Graduate - Any discipline
• Post Graduate - Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with external agencies.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative records.
• Analytical skills to track and control delinquency metrics.

Skills Required