Job Description

- Job Title: Customer Support Associate (English + Bengali) - Healthcare Process- Company: Tech Mahindra Ltd.- Location: Electronic City Phase II, Bangalore- Employment Type: Permanent | Work Mode: Work from Office- Shift: Rotational (24/7 for Males, Day Shift for Females between 6 AM - 8 PM)- Working Days: 6 days/week with 1 rotational offJob Overview:We are hiring Customer Support Associates fluent in English and Bengali for a healthcare voice process. The role involves assisting patients with appointment bookings and healthcare queries via phone and email.Key Responsibilities:- Handle inbound/outbound calls and emails- Book appointments and assist with patient inquiries- Maintain accurate documentation and follow SOPs- Meet quality and productivity benchmarks- Stay updated on process changesRequirements:- Fluent in English & Bengali with a neutral Indian accent- Strong communication and customer service skills- Minimum qualification: 10+2 / Diploma / Graduate- Freshers or up to 1 year of experience- Knowledge of medical terms is a plusMonthly In-Hand Salary:- Experience Level In-Hand Salary (Approx.)- Fresher - 18,000 - 19,000- 6 to 12 months experience 21,000 - 22,000 (ref:updazz.com)