Job Description

Job Title: Customer Support Associate (Chat Support Process)Customer-focused individuals to join our Chat Support Team. As a Customer Support Associate, you will be the first point of contact for our customers via chat, ensuring quick and accurate resolution of their queries while delivering a seamless and satisfying customer experience. Work Details: - Work Hours: 9 hours per day (including 1-hour break) Shifts:- Men: Rotational shifts- Women: Day shift only - Week Off: Rotational (1 per week) - Working Days: 6 days a week Key Responsibilities: - Handle customer queries and complaints via chat support. - Ensure prompt and effective resolution of customer issues. - Maintain a high level of customer satisfaction and service quality. - Record and manage customer interactions accurately in the system. - Escalate unresolved issues to the appropriate internal teams. - Identify and highlight recurring issues to help improve processes. Must-Have Skills & Attributes: - Excellent written and verbal communication skills. - Strong interpersonal and problem-solving abilities. - Capable of working under pressure and meeting deadlines. - Ability to work both independently and collaboratively in a team. - Proficiency in MS Excel and general computer operations. - Strong organizational and time-management skills. - Eagerness to learn, adapt, and implement new ideas. - Effective decision-making capabilities. (ref:updazz.com)