Handling customer queries.
Maintain accurate customer records
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelor's degree with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Whatsapp CV at 9560932363
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?31,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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