Associate Customer Service (1 3 Yrs) Gurgaon/gurugram (after Sales/customer Service)
Job Description
Designation: Technical Support Associate (Chat & Email Process)Job Type: PermanentJob Location: Sector-44, Gurugram, Haryana-122003Canada Shift Timings (Night travel allowance + dinner facility at premises)Working Days: 6 (Mon- Fri work from office and 1 day Work from home)Job Responsibilities :- Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.- Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.- Effectively communicating product features, benefits, and warranty policy information to the customers.- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer\'s understanding of information and answer- Ensure that urgent customer issues are resolved in the most timely and effective manner possible- Handle various tasks or projects with changing priorities- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns (ref:updazz.com)
updazz .com
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3126986
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear