Job Description

Language: Excellent English & HindiQualification: GraduateExperience: 1+ Years (any BPO Experience)Shifts: Day Rotational Shift Girls/ Rotational Shift for Boys 24-7Salary: Up to 3.7 LPALocation: BangaloreJob Summary:We are looking for a friendly, detail-oriented Customer Service Associate to join our team. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and ensure a smooth and positive customer experience.Key Responsibilities:- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person- Resolve product or service issues by clarifying customer concerns, determining the cause, and selecting the best solution- Maintain customer records by updating account information- Provide accurate, valid, and complete information using the right methods/tools- Process orders, forms, applications, and requests- Follow communication procedures, guidelines, and policies- Escalate unresolved issues to the appropriate internal teams when necessary- Maintain a high level of product knowledge to better assist customers- Handle customer complaints calmly and empathetically- Contribute to team efforts by accomplishing related tasks as needed (ref:updazz.com)