Associate Customer Experience Operations
Year Pune, Maharashtra, India
Job Description
Roles and Responsibilities Role & Responsibilities
- Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality
- Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks
- Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
- Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business
- Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX &
Must-Have Skills:
- 4+ years\' experience in customer success/operations/consulting or similar roles in a B2B space
- Graduate/postgraduate in Business Administration, International Business, or other related college
- Highly proficient in PowerPoint and Excel
- Strong oral and written communication skills with the ability to conduct presentations to a large group
- Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project
- Demonstrated ability to collaborate with cross-functional teams
- Ability to multi-task and prioritize in a face paced environment
- Experience with Technology/SaaS-oriented Customer Success/Experience function a plus
- Experience working with US-based companies and cultures preferably in a US/India Structure
- Flexible to work in 3PM-11PM IST time zone to better align with the global team
Role:Customer Success Manager Salary: Not Disclosed by Recruiter Industry:IT Services & Consulting Department:Customer Success, Service & Operations Role Category:Customer Success Employment Type:Full Time, Permanent
Key Skills
Customer ExperienceCustomer successSDFCGainsightOperations
Education UG:Any Graduate
Company Profile
HiREarchy
Redaptive is the leading Efficiency-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity
Company Info
X
Contact Details
Contact Company:HiREarchy
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3016468
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPune, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear