Job Description

Role Overview

As an Associate Customer Experience, you'll be the face of Codeyoung for our global customers. You'll own customer relationships, deliver exceptional service, and ensure every learner has a seamless experience.

Location:

Bangalore (Work from Office)

Shift:

Night/Day Shift

Experience:

0-2 years

CTC:

?4.5LPA

Probation:

Initial 2 months of probation with a stipend of INR 20,000 per month

About Codeyoung

Founded by visionary IIT alumni, Codeyoung is on a mission to turn kids into problem solvers and creative leaders. We offer cutting-edge coding courses for students from Class 1 to 10, helping them build real-world projects and become active creators of technology.

Roles & Responsibilities

Build and maintain strong, long-term relationships with Codeyoung's customers. Act as a single point of contact for all customer needs and inquiries. Coordinate with internal teams to ensure timely delivery of learning goals. Track client progress, identify risks, and implement corrective action plans. Deliver delightful service experiences that build trust and loyalty.

What we are looking for

0-2 years of experience in Customer Success/Support (Freshers welcome!) Strong communication skills (written + spoken) Ability to manage multiple clients and deliver under pressure High empathy, ownership, and a strong learning attitude MBA preferred; prior experience with US clients is a plus Only immediate joiners

Why join us

Make an impact on the future of learning Work with a young, passionate, high-growth team Competitive pay with fast growth opportunities Be part of a global vision -- We want every kid in the world to code!*

Ready to grow with us? Apply now and let's shape the future together!

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Benefits:

Food provided Paid time off
Ability to commute/relocate:

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Shift availability:

Night Shift (Preferred)
Work Location: In person