Job Description

:
The job roles and responsibilities are,
? Respond to customer inquiries via chat and email in a timely and professional manner
? Provide expert guidance and support to chat, email and whatsapp support agents
? Resolve complex customer inquiries and escalations
? Develop and maintain knowledge base articles and resources
? Conduct training sessions for new and existing team members
? Analyse support trends and provide recommendations for process improvements
? Stay updated with industry trends, best practices, and regulations.
? Collaborate with stakeholders to identify areas for improvement and implement solutions.
? Collaborate with other departments to ensure a seamless customer experience
? Ensure compliance with company policies and procedures.
? Participate in meetings, workshops, and training sessions as required.
? Maintain accurate documentation and records related to the subject matter
Knowledge Required:
? Understanding of customer service principles
? Basic knowledge of our products and services
? Familiarity with common customer issues and how to resolve them
Requirements
Years of Experience: 2 - 4 years
Required Skills:
The candidate should have the below skill sets,
? Excellent communication and presentation skills
? Strong phone contact handling skills and active listening
? Ability to multitask, prioritise, and manage time effectively
? Ability to work under pressure
? Proven customer support experience or experience as a Client Service Representative
? Track record of over-achieving quota
? Excellent communication and presentation skills.
? Excellent analytical skills
Benefits
We offer

• Great work environment and friendly team culture

• Competitive Pay

• Cab Facilities.

• Medical Insurance

• Incentives

These vacancies are urgent. Immediate Interviews. !

Skills Required