Job Description

About the Opportunity Job Type: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 31 October 2023 Title: FTC - ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India Reports To: Process Associate Level: 1 We\'re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like you\'re part of something bigger. and Key Responsibilities The role of the Process Associate is to gain a detailed understanding of the process, learn the operational process and deliver with high quality to achieve all the customer and business KPIs of the function. . To be able to process work items within agreed service level accurately . To be able to identity the various stages of a transfer instruction . Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the customer . Liaison with other departments across sites . Develop an understanding of Fidelity\'s products and businesses as well as the internal and external clients . To gain regulatory knowledge and ensure knowledge is maintained . To keep the supervisor(s) informed of work in progress and escalate any issues/risks which may impact daily work and SLAs Experience and qualifications . Should be able to manage process escalations on their own . Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy . Strong attention to detail and excellent communication skills . Self - motivated and flexible with the ability to work in offshore shifts . Work towards achieving the relevant competency model for the role . Flexible to handle any ad-hoc business requirements. . Proactive approach to problem solving and service improvement Feel rewarded For starters, we\'ll offer you a comprehensive benefits package. We\'ll value your wellbeing and support your development. And we\'ll be as flexible as we can about where and when you work - finding a balance that works for all of us. It\'s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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