Job Description

ASSOCIATE CONSULTANT

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Noida
4.5-8 Years
INDIA

(Posting).

1. Project Planning and Execution: Overseeing project milestones and execution steps, ensuring all tasks are aligned with project objectives. 2. Meetings: Attending daily and weekly meetings to stay aligned with project progress and address any immediate concerns. 3. Migration Servers/Agents Management: Maintaining migration servers and agents, including handling new server and storage requests. 4. Data Analysis and Migration Preparation: Analyzing and scanning user home drive data to prepare it for migration. 5. OneDrive Migrations: Executing OneDrive migrations over the weekend, resolving any errors, creating migration reports, and sharing them with the project team. 6. Permissions Management with FSS: Coordinating with FSS to set and remove home drive permissions for migrated users. 7. Technical Documentation: Creating and updating technical documentation for both FSS and Service Desk. 8. Service Now (SNOW) Tickets: Handling all user incidents and service requests post-migration, and raising requests to FSS on a daily and weekly basis for permission adjustments. 9. Teams Feedback Channels: Providing resolutions, answering questions, and addressing queries on the migration channels. 10. Issue and Exceptions Register: Updating the issues and exceptions register regularly. 11. Change Control and CAB: Submitting change control requests for all three regions and presenting these changes in CAB. 12. Email and Teams Chat: Responding to all emails and Teams messages promptly to ensure smooth communication. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-UMC-SharePoint Tools

Auto req ID

1548725BR