Job Description

Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

The role

We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiencyDesign, configure, and deployment of ServiceNow modules leveraging industry best practices and standards. Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality Contribute to internal artifacts and deliverables to ensure they meet solution requirements Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts Assist teams with associated technical and process activities Maintain instance integrity & security based on ServiceNow best practices Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line. Contribute to the sizing and scoping of product line projects Design, develop, and maintain integrations between ServiceNow SAM and external SAM tools. Set up and configure SAM tool integrations, ensuring seamless data exchange and synchronization. Define and manage data mapping, transformation, and validation rules for SAM-related data. Monitor and improve the quality of integration data to support accurate software asset tracking. Implement software and license usage monitoring solutions within ServiceNow. Perform technical health checks on SAM integrations and data quality. Develop and maintain discovery models and discovery mapping for accurate software identification. Define and troubleshoot Software Models, Discovery Models, and Discovery Maps, including normalization improvements. Manage access requests for the SAM module and ensure appropriate user provisioning. Respond to and resolve incidents related to SAM integrations and data issues.

What we need to see from you

Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of experience with ServiceNow ITAM, specifically SAM Pro. Experience with Normalization Data Services configuration Experience with Software Asset Management Lifecycle Experience with Hardware Asset Management Lifecycle Experience with Procurement and Contract Management Strong analytical and problem-solving skills Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution. Extremely organized with a high level of attention to detail Ability to work both independently, with initiative, and as an effective member of a team Proven experience in integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow. Strong understanding of software asset lifecycle, license models, and compliance requirements. Experience with ServiceNow Discovery, CMDB, and normalization processes. Experience with JavaScript, Angular, HTML/CSS & Jelly ServiceNow Certified Implementation Specialist - SAM or ITAM preferred. Other ServiceNow CSA certifications are bonus

Job Function

Software & Cloud