Job Description

Designation
ASSOCIATE CONSULTANT
No. of Positions
1
Experience
4.5-8 Years
Skill (Primary)
Technical Skills-Programming/Scripting Languages-Python
Qualification
B-Tech
(Posting).
1. Open Position & It s Requirements:
o There are two open positions: 1- Bangalore and 1- Montreal . The positions require candidates with intermediate Python skills (Must have), Unix knowledge (must have), and ServiceNow( Good to have) experience.
o The role is not a full-fledged development role but an SRE role. Candidates should have experience in incident management, Defect reduction automation, and building dashboards using Python APIs.
o The ideal candidate should have intermediate Python skills and knowledge of ServiceNow.
o Ensure candidates are aware that the positions are not remote and require working in the office three days a week
o Consider candidates with 4+ years of experience if they have strong technical skills but preferred 7+ years experience.
2. Python Usage:
o Python is extensively used for scripting and automation tasks. It is used to monitor the health of ServiceNow instances and other systems.
o The team is building monitoring dashboards and metrics to proactively identify issues. Python scripts are used to call ServiceNow APIs and gather metrics.
3. Automation and Monitoring:
o The team is working on automating various tasks related to incident management, problem management, and change management. They aim to reduce manual intervention and improve efficiency.
o ServiceNow's TIE library is being used to code in Python and deploy scripts on ServiceNow instances.
4. Collaboration and Frameworks:
o The team collaborates with the managed stack team within ITSM to build monitoring dashboards. They leverage the framework provided by the managed stack team, which interacts with Dynatrace.
o The team is not directly interacting with Dynatrace but uses the framework provided by the managed stack team.
(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Skill Level 3 (Secondary Skill 1)
Modern Application Development-DevOps-API-DevOps-API_Prometheus
Skill Level 3 (Secondary Skill 2)
Tools and Standards-Performance Testing-Compuware dynaTrace