Job Description

Associate Consultant - Application Support - InvenioNXT Associate
Work Experience
Fresher / Upto 1 year in similar Application Support/Helpdesk role
Role & Responsibilities (describe day-to-day responsibilities):

• Should be able to learn and work on monitoring and assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, making phone calls to service desk. Prior experience will be an added advantage.
• Excel reporting, preparation of excel reports, preparing dashboard (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.
• Ready to work in a rotational 24 x 5 shift schedule across Japan, UK, US shift timings.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• English communication skills should be good.
• Should be reliable, should have attention to detail, and an eye for innovation.
• Ability to multitask and manage multiple deliverables at the same time.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Should have worked on Support Incidents, tickets.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
• Age of candidate should be below 25 years.

Educational Qualifications:

• Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication, BSc/MSc/BCA/MCA in Computer Science or Information Technology.

Business Skills

• Excellent oral and written communication skills, the ability to communicate with others clearly and concisely.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint.
• Understanding of business processes for focus area or module.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.

Consulting Skills

• Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary for client engagements.

General Skills/Tasks

• Assists the project team efforts in developing solutions for client situations
• Assist team effort in developing solutions for projects
• Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team.
• Demonstrates the ability to accomplish project assignments resulting in quality service

Skills Required