Job Description

What will you do :
Monitoring cloud assets like databases, virtual machines, firewalls and sources.
Ensure that the needs of employees in the cloud are taken care of in an efficient way.
Monitor our continuous integration / continuous delivery pipeline and suggest improvements in existing CICD pipelines that are missing in it.
Troubleshoot and fix production outages and performance issues in our Cloud infrastructure stack
Proactively seek out opportunities to improve monitoring and alerting of our hosts and services, and implement them in a timely fashion
Maintain and execute our on-premise and cloud security policies
Analyze events, perform troubleshooting and incident response, communicate with internal stakeholders and track events & problems through to resolution
Document and manage Run books for procedures, tasks, workflows and build that could potentially help the team and clients to interact with the Cloud Infrastructure
Build & maintain SOP, tribe knowledge for necessary monitoring, automation activities wherever needed.
Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud platform
Requirements
What we are looking for :
The ideal candidate should have 1-3 years of work experience.
Strong research/analytical and problem solving skills and ability to gather, analyze and document information clearly and efficiently
In this role, You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solutions to achieve the greatest customer satisfaction.
You will also support our teams in technical activities. To be successful in this position, you must be a self-starter who learns quickly and asks questions but also possesses the confidence to work both efficiently and independently.
The role will need your technical knowledge, documentation, implementation, and communication skills. You will ensure high quality and on time delivery, working with cross functional teams to deliver deliverables and independently handle project work with limited supervision.
Willingness to support 24/7. Flexible to accommodate urgent customer needs over weekends and public holidays.
Hands-on experience with AWS, Azure, GCP OR Multicloud.
Networking, Linux/Unix knowledge is mandatory
Strong written and verbal communication skills.
Highly team oriented & practices collaboration as a key to success
Strong attention to details and able to handle concurrently multiple tasks.
What will make you a good fit for the role?
Has full understanding of specialization area
Resolves wide range of issues in creative ways
Uses good judgment in selecting tools and methods to solve problems
Proactively identify opportunities for process improvements, automation, and optimization to enhance productivity and efficiency.
Troubleshoot and resolve technical issues, performing root cause analysis and implementing corrective actions as needed.
Networks with senior internal and external people in own area of expertise
Receives little instruction on day-to-day work, receives general instructions on new assignments
Typically requires demonstrable related experience with a Bachelor's or equivalent degree
Good to have certification on any cloud platform
Desired Skills and Experience
AWS, Google Cloud, Azure, Linux, Networking, Monitoring tools, ITIL, Service management

Skills Required