Job Description

JOB DESCRIPTION : Associate Client Support Engineer
ABOUT FACTSET
FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.
PROCESS BRIEF
Technology Solutions Engineering offers exciting opportunities. Client Support Engineers communicate directly with clients end users, business units, and IT, as well as any FactSet employee including FactSet engineers, product developers, consultants, and account teams. With the rapid evolution of FactSet products and services and ever-changing corporate environment, Technology Solutions Engineering is instrumental in supporting our client base and employees.
While this position will begin as operational in nature, an intermediate understanding of the FactSet products and services, and FactSet corporate environment, will assist individuals to progress in this role. Tools and workflows will be provided for individuals to use in this role - although outstanding candidates will be able to improve upon and optimize workflows and documentation.
JOB RESPONSIBILITIES
Support FactSet clients with issues related to installation, connectivity, performance, stability, security, and Office Integration
Support FactSet clients through phone, email, instant messenger, or web filed issues
Create and follow support documentation
JOB REQUIREMENTS
No prior industry experience required
Business-level written and verbal English communication skills
Experience interacting with clients is preferred but not required for entry level positions
Strong analytical and problem-solving skills
Excellent time and task management abilities
Ability to read and interpret technical documentation
Willingness to work on a shifting schedule
Bachelors degree in any field with background or strong interest in networking, computer, and application troubleshooting
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.
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