Job Description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise(TM), Paragon, Altera TouchWorks, Altera Opal, STAR(TM), HealthQuest(TM) and dbMotion(TM) solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.



Responsibilities


Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective Answer, as appropriate, inquiries and facilitate resolution of issues raised Work as an effective member of a team from a variety of departments within the company Handle escalations pertaining to unresolved cases Maintain a positive rapport with customers while discussing or resolving problem situations Troubleshoot appropriately to identify root cause of the issue Participate in the development of departmental goals and objectives, and identify opportunities for process improvement Effective probing skills to elicit customer information Ability to translate user-oriented language into technical information Track and document requests and ensure proper notation of customer problems or issues Document problems and solutions to train lower-level support on how to properly address customer or product problems

Qualification



Academic and professional qualifications:


Bachelor's Degree, preferably in Healthcare or Banking and Finance

Experience:


Minimum 3+ year of experience Excellent Communication Skills

Travel requirements:


Minimal Travel Required

Working arrangements:


Able to work on a shifting schedule Work is performed in a standard office environment with minimal exposure to health or safety hazards




At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.



Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.


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