Job Description

About the Role:

We are looking for a

smart, confident, and outgoing male candidate

with

0-2 years of experience

for the position of

Associate - Client Relations

. This is a client-facing role that requires strong communication skills, a logical mindset, and the ability to coordinate effectively between clients and internal teams

Skills and Qualifications

0-2 years of experience

in a client-facing role,

preferably within the software/IT industry

. Strong verbal and written communication skills. Logical thinker with good problem-solving abilities. Basic understanding of financial/accounting concepts is a plus. Familiarity with Jira, ticketing systems, or other project management tools. Organized, proactive, and able to manage multiple responsibilities.
Responsibilities:

Liaise between clients and software development teams. Understand client requirements and support work allocation. Manage daily stand-ups and project tasks via Jira. Handle client communication through calls, emails, and messaging platforms. Lead weekly sprint meetings and manage user stories. Oversee the ticketing system and provide client training on new releases

Client Management responsibilities

Client communication through calls, mails, Whatsapp etc User story management Weekly sprint meeting with client Ticketing system management User training based on new releases
Job Type: Full-time

Benefits:

Leave encashment Paid time off Provident Fund
Ability to commute/relocate:

Kochi - 682002, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required) Day Shift (Preferred)
Willingness to travel:

25% (Required)
Work Location: In person