Job Description

The key responsibility of this role is to support the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle. As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team. Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives

Job Responsibilities

+ Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures. + Setting up Direct Debits/ACH.
+ Monitoring of group Emails (instructions/queries)
+ Monitoring of Bank accounts for Incoming payments & doing reconciliation.
+ Communicating with Portfolio Management Team to ensure loan related payments are received on time.
+ Effectively complete ad-hoc tasks and initiatives as directed across the business
+ Support other BAU requirements of Operations teams aside from primary activities.
+ Have a clear understanding of Role of Operations in the Life Cycle of Product.

Desired Skills

+ Work experience of 2-5 years in Banking industry - Payment's domain/Back-office Operations. + Open to late night shifts.
+ Understanding of the Banking Industry.
+ Basic knowledge of UK/US Lending products & concepts.
+ Excellent communication both oral & written required
+ Computer literate and the ability to work on a variety of IT platforms
+ Should be a team player.
+ Energetic, enthusiastic, driven to go the extra mile
+ Flexible, eager to learn
+ Open to occasional weekend work and/or night shift hours when and if required
+ Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
+ Passionate about delivering excellence in service and quality
+ Graduate/Post Graduate degree in Finance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.