Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Associate- Application AWS Support L1!
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution.Responsibilities
Knowledge of the Genpact AWS Archival solution.*
Good understanding of the Analyze, Monitor and report on the AWS Archival solution*
Knowledge of the Java script, Python to write automations and data reconciliation.*
Take ownership of customer issues reported and see problems through to resolution.*
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.*
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.*
Provide prompt and accurate feedback to customers.*
Ensure proper recording and closure of all issues.*
Prepare accurate and timely reports.*
Post patching issue gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.*
Enable the users to handle activities on their own.*
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor's/Graduation/Equivalent Preferred qualifications in IT (B.Tech, M.C.A., B.Sc. IT, B.C.A.)*
Experience in Salesforce Cloud based applications.*
JAVA knowledge is good to have. Must be able to SUPPORT Application built on Salesforce Platform and integrated with various systems viz SAP, Webservice, API Integration, middleware.*
Managing Salesforce Schedular Jobs, Apex Jobs, SOQL, Process Builder, Custom Object, Reports, Data Loader, Permissions & profile, Audit, Debug application*
Must know Support process, Issue Management, Ticket Management*
Preferred Qualifications/ Skills
Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.*
Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.*
Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.*
Ability to drive compliance & process adherence.*
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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