Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving,

innovation

-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Associate, ANZ Install Base Specialist

The person will be working with Complaint Handling and Field teams where the key responsibility will be to maintain the accuracy of the Installed base by verifying whether the serialized components are installed behind the correct System ID. He/she would be required to search the various databases or get in touch with the Field Engineers or Director of Services to get the correct information like GIB,

eDHR

, GLPROD.

Responsibilities

Adding newly on-boarded customers

on

client ERP (install base mgmt.). Maintain existing records, make changes whenever requested

Resource will support part ordering related activities for end customers (hospitals, clinics

etc

)

Resource will be responsible to process invoicing on the customer application

Validation of all necessary documentation relating to invoicing activities, preparation & sending of invoices to customers

Checking of all invoices to ensure accuracy, including resolution of all invoicing requisites (e.g. bill to party)

Action/Assist with requests regarding issues at

time of service

request (SR)closure

To assist in reviewing service requests that are pending and action as appropriate

Qualifications we seek in you!

Minimum qualifications

Bachelor's Degree/ High School Diploma

Good written and verbal communication skills

MS Office Experience

Prior working knowledge of Oracle will be preferred

Experience in Supply chain domain

Preferred qualifications

Previous working experience in a similar kind of industry will be added advantage

Ensure 100% adherence to SOP's and compliance rules and

regulation

.

Ability to Handle Pressure with a

5 day

working week and shift time beginning 5.30 AM

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications

and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssociate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 31, 2025, 1:44:59 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time