Job Description

:
What You';ll Do
Job Summary
We are looking for a Communications Returns Tax Associate Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Associate Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues.
Relationship Management and Communication
This role is specific to the Communications Returns offering where you will be providing service to taxpayers. To succeed, you must be comfortable taking ownership of your customer’s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer’s needs will enable them to get the full benefit of Avalara’s expertise and software enabling them to Self-Serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.
What Your Responsibilities Will Be
Job Duties
Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings.
Manage a select group of customers as their primary point of contact.
Ability to research and resolve jurisdictional notices on behalf of customers.
Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals.
Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution.
Perform QA related to sales and use tax content and form changes.
Manage workload to effectively meet deadlines.
Identify ways to improve process and/or technology to better serve our customers.
Work collaboratively with all staff members and management.
What You’ll Need To Be Successful
Qualifications:
Preferred Qualifications

• Commerce, Bachelor of Science, Masters in Finance or Masters in Business Administration.
• Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration.

• Technical skills:

• Must-Have:

• Proven experience with Microsoft Office including MS word, MS Excel &; MS Outlook.
• Good-to-Have (Added advantage):

• Knowledge of sales &; Use tax
• Experience with CRM software like Salesforce.
• Experience in scheduling meeting using tools like Zoom.
• Experience with tracking software like Atlassian Jira/Confluence.
• Experience in working with onsite teams
• Soft Skills:

• Must-Have

• Very good written / oral language skills in English
• Efficient team player and learn on the job itself.
• Ability to interact professionally with employees and customers.
• Work collaboratively with willingness to listen and work in fast paced challenging environment.
• Adaptability, initiative and problem-solving capabilities.

• Good-to-Have (Added advantage)

• Experience with Product based company.
• Experience with SaaS based solutions.

How We’ll Take Care Of You
Total Rewards 
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 
Health &; Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 
Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we';re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.