Job Description

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you'll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.Key Responsibilities:- Develop a deep understanding of AdPushup's product and the display advertising ecosystem.- Understand and cater to the unique needs of each assigned account.- Resolve customer queries promptly and effectively.- Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.- Educate users on how to use the platform effectively.- Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts.- Foster long-term relationships with customers by delivering consistent value and support.What We're Looking For:- Strong problem-solving skills and a proactive attitude.- Curious, data-driven mindset with a willingness to experiment and optimize.- Excellent verbal and written communication skills.- A collaborative team player who thrives in a fast-paced environment.- Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.- Basic understanding of HTML, JavaScript, and ad operations is a plus.Why Join us:- A culture that values autonomy, transparency, and ethical work practices.- A supportive team of talented peers who appreciate your contributions.- Continuous opportunities for growth and learning beyond your comfort zone.- Flexible remote work policy focused on output and performance.- Office perks including snacks and catered lunch (for those working from our HQ).- Open and honest communication at every level of the organization. (ref:updazz.com)

Skills Required