Associate 1
Year India, India
Job Description
Date Opened: Sep 7, 2022 Location: IN Company: Allstate Insurance Company
- Performing review of the dispatch system to identifying more efficient ways to inspect our customers’ vehicles
- Completing pre-calls to customers to confirm inspection location and date.
- Attending daily huddles and participate in problem solving sessions to support sharing and problem solving.
- Researching and responding to moderately complex customer communications, concerns, conflicts or issues.
- Serving as point of contact for claim owners, auto technicians and Good Hands Repair Network shops on moderately complex and occasionally complex issues related to inspection and schedule.
- Managing scheduling for the auto field adjusters daily to ensure efficient completion of schedules and delivery of services to our customers.
Job Responsibilities
- Strong geographic knowledge of surrounding area
- Auto Technical or claims workflow experience is a plus
- Critical thinking with the ability to make decisions with limited supervision
- Strong organizational skills
- Excellent oral, phone and written communication skills
- Strong team skills are required
- Strong computer, typing and grammar skills
Primary Skills
- Undergraduate/Graduate with minimum 6 months of voice experience
- Excellent customer service skills and a passion to help others
- Ability to be a self-starter and work independently
- Excellent time management skills
- Claims background experience a plus
Experience
Shift Timing
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Job Detail
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Job IdJD2904565
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear