Job Description

Job description

Company and benefits

Job ID

ASSOC016498

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Role

Assoc Mgr People Solutions

The

Associate Manager - People Solutions

will oversee and manage

end-to-end Employee Lifecycle (ELC)

processes and

employee query management

across

US, EMEA and APAC regions

. The role will ensure efficient handling of employee cases, high-quality service delivery, and alignment with global HR policies and compliance standards. This position requires strong operational expertise, people leadership, and a focus on employee experience within a multi-regional, fast-paced environment.

Key Responsibilities

Global Operations & Service Delivery

Manage the

end-to-end employee case management process

, ensuring timely and accurate resolution of HR queries within

defined SLAs and quality parameters

. Supervise and support the HRSS team in handling

employee inquiries

related to policies, benefits, payroll, onboarding, time off, and other HR topics through the

case management system

. Act as the

point of escalation

for complex or sensitive cases requiring advanced policy interpretation or coordination with HR COEs. Analyze case trends and employee feedback to

identify recurring issues

and

propose process improvements

or knowledge base updates. Drive the

Knowledge Management process

, ensuring accurate and updated FAQs, process guides, and self-service resources are available to employees. Maintain strong governance around data integrity, audit compliance, and confidentiality. Support internal and external audits through documentation and data validation. Collaborate with global HR partners to standardize and optimize HRSS processes. Contribute to HR transformation initiatives and automation opportunities to enhance scalability and service excellence.

People & Stakeholder Management

Lead, coach, and develop a team of HRSS professionals managing operations and case handling across time zones. Conduct regular team reviews to ensure adherence to processes, quality, and productivity standards. Build strong relationships with internal stakeholders including

HRBPs, COEs, and Regional HR Leaders

, ensuring alignment with business needs. Provide insights and recommendations to leadership on trends, challenges, and opportunities in HR operations.

Qualifications & Experience

Education:

Master's degree in Human Resources, Business Administration, or a related field.

Experience:

6-9 years in

HR Shared Services or Global HR Operations

, with at least 2 years in a leadership/supervisory capacity. Proven experience managing

employee case management systems (ServiceNow, Salesforce HR Helpdesk, etc.)

and

multi-region operations

(US & APAC preferred). Strong understanding of

HR policies, compliance, and employee lifecycle management

. Excellent

communication, analytical, and stakeholder management

skills. Demonstrated ability to lead teams across geographies and time zones. NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job inter


ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.