Job Description

Who we are :

Money. A subject that's always on our mind. We go through a rollercoaster of emotions when it comes to money. That's why at Jupiter, our mission is to enable people to improve their relationship with money.


We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it's a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

Our journey so far:

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay's founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That's how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.


From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter.


Our Insights feature today tells how much and where you've been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it's head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.


We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We're now looking for like-minded folks to join the crew.

Who we're looking for:

The Assistant Manager - VKYC will be responsible for end-to-end management of the Video KYC process across Loans and PPI. The role demands strong process oversight, agent performance management, and the ability to identify and address rejection trends. The individual will act as a bridge between operations, compliance, product, and technology teams to drive higher approval rates, reduce customer drop-offs, and ensure a smooth onboarding experience.

Roles and Responsibilities:

1. Process & Performance Management

Monitor daily VKYC volumes, approvals, and rejection trends across business lines (Loans, PPI). Ensure SLA adherence for call acceptance, agent approvals, and customer turnaround times. Track abandonment and disconnection rates; implement recovery journeys (callbacks, re-attempts).


2. Quality & Compliance

Audit sample VKYC cases to ensure adherence to RBI guidelines and internal compliance standards. Partner with Compliance teams to resolve process deviations and regulatory risks. Manage rejection categorization (Internet issues, PAN quality, photo mismatch, others) to ensure accurate reporting.


3. People Management

Supervise and coach VKYC agents to improve handling of weak internet, user preparedness, and document guidance. Conduct refresher trainings using real case studies from rejection trends.


4. Customer Experience & Readiness

Design and implement pre-call communication (SMS/WhatsApp checklists, demo videos). Work with Product to integrate nudges and explainers in-app to improve user preparedness. Implement post-rejection feedback capture and analyze for insights.


5. Reporting & Insights

Publish weekly dashboards on approval rates, top rejection reasons, and trend shifts. Present insights and recommendations to senior leadership with data-backed action plans. Collaborate with Tech/Product on interventions (internet speed pre-check, PAN validation, system enhancements).


Key Skills & Competencies



Strong analytical ability with comfort in handling data dashboards & MIS. Understanding of VKYC regulatory framework (RBI guidelines, compliance checks). Excellent people management & vendor coordination skills. Problem-solving mindset with focus on reducing rejections and improving CX. Ability to work cross-functionally with Product, Tech, and Compliance. Strong communication skills (English + regional language exposure preferred).

What is needed for this role:

Any Graduate degree. 4-6 years of experience in Customer Operations / KYC / Financial Services, with at least 1-2 years in a team lead/assistant manager capacity. Exposure to digital onboarding, KYC operations, or regulated financial services processes is a plus.

Brownie Points for:

Experience mentoring juniors or managing agency/vendor partners. Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

Want to know more about us? Hop onto the links below:

About us Our values * Our Journey