Job Description

Assistant Manager - Operations & Client Coordination

Location:

Rajajinagar, Bengaluru (field + office)
Function:

Supply Chain / Warehousing Ops

Travel:

Frequent in-city (2W mandatory)

Role Purpose

Be the execution bridge between

the company's

promoters--owning daily coordination, on-ground follow-ups, and system updates so plans convert to outputs.

Reporting Line

Direct:

Technical/Operations Director

Dotted:

Founder/Partner
Top 6 Outcomes (KPIs)

Timely Updates:

All trackers (CRM, ops, POs, GRNs, visit logs)

updated same day by 7:30 pm

; zero backlog.

Closure Rate:

?

90%

of daily action items closed by due date; escalations before SLA breach.

Field Compliance:

?

95%

adherence on visit checklists (photos, notes, sign-offs).

Lead/Deal Hygiene:

100% of client/vendor interactions logged in CRM within

24 hrs

.

Meeting Rhythm:

Daily 6:00 pm site sync + 6:30 pm founder sync

prepared with data

(notes, deltas, risks).

Issue Turnaround:

Category-A issues acknowledged in

30 min

, resolved/owner assigned within

1 business day

.
What You'll Do (Responsibilities)

Coordination & Communication

Run the daily cross-team checklist; chase closures; publish EOD status. Maintain the action/decision/risk register; prepare agendas & minutes for 6:00 pm and 6:30 pm stand-ups.

Field Execution

Visit sites/warehouses/vendors; verify progress vs plan; collect evidence (geo-tagged photos, GRNs, delivery challans). Raise on-ground requisitions (manpower, JCB/roller, consumables) and track approvals to delivery.

Systems & Documentation

Keep Google Sheets/Drive neat: versioned files, proper naming, links in INDEX tabs. Log POs/GRNs/invoices; coordinate with Procurement/Accounts for weekly MCLR and Friday roll-ups. Maintain client/vendor contact base and follow-up cadences.

Client & Vendor Support

Slot meetings, share pre-reads, capture MoMs, confirm next steps & dates. Support simple quotes/SOWs, site readiness checklists, and site handover docs.

Governance

Flag slippages early with options (Plan A/B/C). Ensure confidentiality and IP discipline on all templates/SOPs.
Tools You'll Use

Google Sheets/Drive, Docs, Gmail/Calendar, WhatsApp Business, simple CRM (Sheets), phone camera with timestamp/geo-tag, MS Excel basics.

Must-Haves

Experience:

2-5 years in coordination/ops/client service (logistics/warehousing/QSR preferred).

Languages:

English +

Kannada

(Hindi is a plus) for vendors and field teams.

Mobility:

Two-wheeler with valid DL

and good city route knowledge.

Behaviour:

Proactive, punctual, calm under pressure; crisp written updates.

Nice-to-Haves

Basic GST/GRN awareness, vendor onboarding, safety & housekeeping checklists, simple SOP writing.

Working Hours & Rhythm

Field & office mix;

EOD update by 7:30 pm

mandatory. Daily: 6:00 pm site team sync; 6:30 pm founder sync (you prepare the data pack).
Compensation & Logistics

CTC:

As per experience

Reimbursements:

Fuel/parking/tolls against slips; business calls; field stationery.

Phone/Sim:

Business WhatsApp required (company-approved).

Probation:

3 months with a 30/60/90-day scorecard.
Compliance

Confidentiality, non-solicit, and device policy adherence required.
30-60-90 Day Plan (What "Good" Looks Like)

Day 30:

All trackers live, zero backlog; first cadence running; field visit SOP in use.

Day 60:

SLA compliance dashboard published weekly; vendor/route book ready; >85% on-time closures.

Day 90:

Owner-driven ops--proactively surfaces risks with options; >90% closures; audits pass.
Quick Screening Questions

Share a recent week where you coordinated

3+ teams

--how did you track actions and drive closures? Show a tracker/report you built (redact sensitive data). Comfort with Kannada vendor calls and daily city travel? When a delivery misses SLA, what do you do in the

first 30 minutes

? Availability for

6:00-7:30 pm

daily cadence?

The ideal candidate will be:

Core identity

Executor + Coordinator

: turns plans into closures; chases owners without friction.

Field-savvy

: comfortable on sites/warehouses and with vendors, not just spreadsheets.

Systems-driven

: keeps Google Sheets/Drive impeccably updated; zero backlog by EOD.

Experience & background

Demonstrable

multi-site

or

multi-vendor

handling; has done GRN/PO follow-through and meeting minutes ? action ? closure cycles. Has run a

daily cadence

(stand-ups, EODs) and can show a tracker they built (even if basic).

Skills (must-have)

Communication

: concise written updates; can summarise status + risks + next steps in <10 lines.

Tools

: Google Sheets (filters, data validation, COUNTIFS/SUMIFS), Drive structure, Docs, basic Gmail/Calendar hygiene; WhatsApp Business discipline.

Mobility

: Own

two-wheeler

; okay with frequent in-city travel and time-stamped photos.

Ops hygiene

: understands PO ? GRN ? Invoice flow, basic GST terms, site safety basics, and housekeeping checklists.

Behaviours

Proactive

: flags slippages beforeSLA breach and proposes Plan A/B/C.

Detail-tight

: filenames, dates, versions, and links always correct; INDEX tabs maintained.

Calm + courteous

under pressure; firm on follow-ups without drama.

Ownership

: treats 6:00 pm site sync + 6:30 pm founder sync as non-negotiable and arrives with a clean data pack.

Cultural fit

Comfortable saying "

No

until data is ready," but never misses EOD. Treats confidentiality/IP seriously; documents everything; leaves a trail others can follow.
Job Type: Full-time

Pay: ₹360,000.00 - ₹420,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance
Work Location: In person