Date Posted: 2022-09-12-07:00
Country: India
Location: IFFCO Tower, 7th Floor, Plot No.3, Sector-32, Gurgaon - 122001 (Haryana), India
Key Performance Areas:
1. Responsible for meeting Application Engineering requirements covering Enquiry Quotation process, technical selections, compliance statements, Technical submittals, Reply to comments, preparing quotations in CRM & SAP, preparing weekly quotation reports, updating tasks in AE Actions file, enquiry handling follow-up, tracking and updating the system regularly.
2. To be able to read the enquiry in detail, understand, check the project details, schedules and prepare proper technical selections by offering suitable solutions and helping customers choose Carrier products for their projects.
3. Technical activities involves analysing technical requirements of the projects, render technical guidance to the Sales Engineers, prepare technical selections meeting the schedules and project specifications, comparison tables using the latest product data catalogues, technical literature, bulletins, software for customers on daily basis.
4. Handling important key customers providing them prompt technical support, selection software trainings, replying to DEWA/ADDC/SEWA/FEWA related queries and controls items requirements updating them regularly about the products.
5. To constantly being in touch with Sales Team discussing project requirements on assigned tasks update the CRM actions in the database.
6. To ensure smooth information flow between Sales, Applications and Consultant engineering teams on time.
7. To bring new ideas and develop new ways to handle tasks ensuring Carrier products are approved by the consultants, clients, and customers with ease.
8. Visit customer offices/sites for technical meetings along with Sales team to get the technical selections, submittals approved as and when required.
9. To develop and nurture healhthy relationship with customers & ensure Carrier products get immediate approvals in the projects.
10. To select equipment for VRF and RLC using the latest updated selection tools/software and meeting closely the SE/customer budgets, proposing energy efficient solutions meeting the local regulations as applicable.
11. Joining the Sales team twice a month for the Technical Workshop and updating them on the completed, pending tasks. Giving the Sales team an update on the latest Carrier products, software, and tools.
12. Provide technical comparisons & schedules for Consultants engineer when assigned.
13. Attend all assigned HAP trainings, Technical trainings, product trainings, design trainings, as per schedule and enhance knowledge.
14. Share resources and work on the Data bank, Quick selection sheets, products comparisons for the team benefit.
15. Update Sales team with any job in hand projects and ensure those actions are prioritized over the rest of the day to day actions.
16. Monthly reporting for # & the completed number of tasks before closing ensuring the KPIs are met and exceeded.
17. Give immense importance to Consultant comments and ensure the same are respoded promptly and within the time frame.
18. Get to know in detail the local regulations, international standards used in the product design & certifications like EUROVENT, AHRI, LEED, ESMA, ESTIDAMA etc for improving your knowledge and offering products accordingly after discussing with the same with the sales team.
19. Report Turnbacks and Escapes regularly
Comply with Code of Ethics in respect to your Customers, Employees, Shareholders, competitors and to carry out your duties and responsibilities as mentioned there.
Note : The key performance areas listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.
COMPETENCIES & KEY PERFORMANCE INDICATORS:
Competencies:
Intergrity
Forward Thinking
Customer Focus
Focus on results
Analytical thinking
Other skills:
Ownership of assigned tasks
Good Listening skills
Excellent communication skills
Presentation skills
Key performance indicators:
Response time
Assigned Tasks completion on time
Additional Tasks completion on time
Managers evaluation
SE rating
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
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