Job Description

Core Responsibilities1.

Workshop Operations & Scheduling

Oversee daily service workflows: coordinating with service advisors and technicians to ensure efficient job allocation and timely service delivery. Monitor

Turnaround Time (TAT)

to guarantee vehicles are serviced and returned promptly.
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2.

Customer Service & Complaint Resolution

Interface with customers to understand service needs, explain timelines and estimates. Address and resolve customer complaints quickly to maintain satisfaction.
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3.

Team Supervision & Training

Guide and supervise technicians, service advisors, and support staff. Conduct periodic performance reviews and training to uphold service standards.
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4.

Quality Control & Technical Oversight

Perform post-service inspections, ensuring repairs match TVS's safety and performance standards. Apply quality assurance protocols and corrective follow-ups when needed.
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5.

Inventory & Parts Management

Coordinate with spare parts teams to maintain stock levels for routine and on?demand needs. Ensure tools and equipment are well-maintained for uninterrupted operations.
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6.

Reporting & Documentation

Maintain detailed service documentation (job cards, part usage, labor hours) and warranty claim records. Prepare performance reports--tracking metrics like revenue, TAT, customer feedback, and recommending improvements.
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7.

Revenue & Upselling

Promote value-added services such as Annual Maintenance Contracts (AMCs) and accessory sales to boost workshop profitability.
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8.

Safety & Policy Compliance

Ensure adherence to TVS service guidelines, SOPs, and safety norms in the workshop. Foster a safe working environment for staff and customers alike.
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Required Skills & Qualifications

Technical Background

: A Diploma in Automobile/Mechanical Engineering or equivalent is typically preferred.
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Experience

: Usually 3-8 years in workshop operations, with at least 2 years in a supervisory role.
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Leadership & Communication

: Strong ability to lead teams, manage conflict, and communicate effectively with customers and staff.

Analytical & DMS/CRM Skills

: Familiarity with Dealer Management Systems or CRM tools to track workflow, performance, and inventory.

Customer Focus

: Committed to quality delivery and building positive customer relationships.
What It Means in Keonjhar

In a location like Keonjhar, the role would closely reflect the duties outlined above--but may also entail:

Closer coordination with regional parts suppliers and service network. More personalized customer engagement in a local community setting. Multi-tasking across various operational functions due to potentially leaner staffing.
Summary TableAreaResponsibilitiesWorkshop OperationsJob scheduling, TAT optimizationCustomer ServiceEngagement, complaints, estimatesTeam ManagementSupervision, training, motivationQuality ControlPost-service inspections, complianceInventory ManagementSpare parts coordination, tool upkeepReportingService documentation, performance trackingRevenue EnhancementSelling AMCs/accessoriesSafety & ComplianceSOP and regulatory adherence

Job Type: Full-time

Pay: ?10,000.00 - ?14,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Experience:

TVS DEALERSHIP: 1 year (Required)
Work Location: In person