Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Assistant Workplace Experience Manager

Work Dynamics

What this job involves:

Employee satisfaction

Workplace experience managers are responsible for improving the overall employee experience and the various elements that influence it.

In many ways, workplace experience managers evolve as a hybrid position between human resources (HR) and facilities management (FM). They are expected to make employee experiences better by evaluating individual engagement in terms of the wider working environment.

Workplace experience managers care about the big picture, too; the impact of the physical workplace, technology, and policies that shape a company's culture.

1. Warm and welcoming disposition

Creating a warm and is the primary role of the workplace experience manager.Have a knack for networking and making others feel comfortable.

2. An ability to solve problems without a manual

If the printer breaks down, you can consult a manual or call a technician. But there's no precedent for many of the issues a workplace experience manager encounters.

Being able to seek answers and solutions for unexpected issues is one of the most powerful skills workplace experience managers have.

3. Detail-oriented

It's often the little things -- like fresh-brewed coffee and a comfortable seat -- that add up to a great workplace experience. For a workplace experience manager, no request is too small to warrant their attention.

4. Skilled at planning and project management

While workplace experience managers will have to put out little "fires" every day, they also need to be able to juggle long-term projects, such as planning the annual company retreat or developing a competitive benefits package.

Being able to balance all the demands of the job tends to differentiate the leaders in this role from the rest of the pack.

5. Facility management experience

A workplace experience manager may not know how to install ductwork, but they should be able to recognize when poor ventilation is impacting employee productivity.

6. Tech-savviness

While workplace experience managers don't necessarily need to come from an IT background, they do need to have a good understanding of workplace technology and how it impacts the employee experience.

Workplace experience managers need to be able to work with IT teams to choose the best solutions for the organization and have the ability to help troubleshoot any issues that arise.

7. Data-driven

The data driven approach has enabled workplaces to stay more connected and collect more information than ever before.

When used intelligently, this data offers a continuous feedback loop that can allows business leaders to optimize the environment and better support their employees.

A workplace experience manager should be able to analyze data from space management software, service request systems, utilization sensors, and more.

Then, they should be able to identify patterns and see trends.

8. Collaborative

As someone tasked with encouraging collaboration in the office, a workplace experience manager should be skilled at breaking down silos across departments. After all, this is a cross-functional role.

Workplace experience managers should be able to take charge and manage cross-functional teams to accomplish the overall goals of the business.

9. Skilled at communication

Managing internal communications is one of the most critical parts of the job description. A great workplace experience manager should have excellent verbal and written communication skills.

It's not always what you say. Sometimes, it's how you say it.

10. Resilient

Like any good workplace leader, a workplace experience manager must be able to remain calm while coping with difficult situations. They need to be able to understand and address immediate needs while keeping their eyes trained towards the future.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you'll be expected to develop policies and procedures needed for all functions in the reception. As needed, you'll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have 12 months of experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff--regardless of their level--and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site -Pune, MH

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.