Job Description

Business Function
DBS Consumer Banking Group is in a unique position to our customers realize thedreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose

• A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for CBG frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls/processes absent or inadequate, process strengthening and additional monitoring. This person's work will be used for monitoring health (compliance to regulatory and bank standards) and preparing for future risk perceived areas.

Key Accountabilities & Job Responsibilities

• Ensure achievement of Investment Product Volumes and Revenue objectives of the VRM.
• Ensure AMFI certification / EUIN transfer of new joiners and existing team members and timely renewal of the same.
• Impart effective training on new product launch / refresher training on investment, alternate and Forex, AML and other mandatory trainings and keep the record of attendance to comply with internal and regulatory guidelines.
• Ensure implementation of investment sales process and the investment profile suitability of clients to the products purchased.
• Ensure sustainable trail income for the Bank through driving the Mutual Volumes while driving activation of team members for Investment and Forex products.
• Provide feedback from market and customers to Central Investment Product team for continuous improvement / ideation for new product and processes.
• Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst front line team members and Unit Heads.
• Track the input activities of team members through client book analysis and align the activities to the desired investment volumes and revenue objectives.
• Always ensure customer-centricity, adherence to fair dealing norms and compliance to internal and regulatory guidelines at VRM.
• Ensure adequacy of product brochures, addendums and proposal forms at VRM repository and check for replenishment of sales kit of RMs
• Ensure complaint resolution within the approved TAT through coordination with Central Investment product team and insurer partners at VRM unit.

Requirements

• Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence
• Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous
• Intensive knowledge of Indian banking and regulatory guidelines
• Equipped with knowledge of sales & client interface best practices/industry developments
• Minimum 7 - 9 years experience in banking, first line of defence (FLOD), continuous audits and process controls
• Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions
• Prior exposure to process writing, controls and governance

Education / Preferred Qualifications

• Bachelor's degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
• Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory

Core Competencies

• Effective probing and listening skills.
• Strong Relationship Management and influencing skills
• Self-driven and ambitious.
• Good written and verbal communication skills
• Results-orientated & the ability to deliver results under pressure
• Understanding of competitive positioning
• Strong service orientation, customer-centric behavior.
• Focused on developing image and good will of the brand
• Creative, inquisitive mind with problem solving abilities.
• Ability to deliver results within tight timelines.
• Attention to details, analyzing abilities.

Technical Competencies

• Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures
• Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
• Understanding of KYC requirements & Anti-money Laundering Policies.
• Knowledge of financial markets and products to assist in meaningful engagement with clients.

Work Relationship

• Management of clients and prospects for acquisition and deepening of wallet share.
• Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
• Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients.

Mandatory Training

• GCAP (Group Customer Acceptance Policy)
• BCAP (Business Customer Acceptance Policy)
• AML (Anti Money Laundering) and KYC Guidelines
• PIP (Personal Investment Policy)
• ORM (Operational Risk Management)
• Information Security Policy

DBS India - Culture & Behaviors

• Performance through Value Based Propositions
• Ensure customer focus by delighting customers & reduce complaints
• Build pride and passion to protect, maintain and enhance DBS' image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Execute at speed while maintaining error free operations
• Maintain the highest standards of honesty and integrity