Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Assistant Vice President -

Vendor Engagement and

Network & Voice Operations

In this role

you will be

lead

ing

function and driv

ing

the project/operations end to end

. Y

ou will

be

responsible f

or

Global

customer interaction

. You should hold

very rich

experience in corporate Voice, LAN & WAN infra and must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN). You should have good understanding of DevOps environment

You will also be expected to work closely with vendors on a day-to-day basis

Responsibilities

Playing leading role along with team while handling the operations issues and delivering the assigned projects

Working with internal / external resources to deliver the assigned task

Candidate may get into Ops critical issues to isolate the root cause technically with help of team

He/she may have to get into the issues technically, drive the issue closure along with OEM

Work with different Vendors and service Provider for faster and

accurate

resolution/implementation.

Identifying

open risk in the production network and provide input for mitigation.

Creation of technical documents and working with internal team to implement the same

Finding the scope improvement by

initiating

the Lean/Six Sigma projects to add the efficiency in to system/process

Driving the cost productivity & initiatives

Assisting

with planning and developing the vendor management policy,

program

and procedures

Facilitating vendor selection and contract negotiation processes

Monitoring vendor risk throughout the engagement

Monitoring performance levels and periodically requesting and

analyzing

current due diligence

Communicating with internal departments such as business units, internal audit,

and

senior management

Qualifications we

seek

in you!

Minimum Qualifications

Bachelor's degree in Computer Science

or equivalent subject

Rich Network Ops experience

Must have designed the network for large scale infra and delivered the project end to end

Candidate must have worked/handled the IT projects and delivered end to end

Candidate should have experience of handling the bigger team

Candidate should have prior experience of vendor governance

Preferred Qualifications/ Skills

Excellent Communication skills

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Vice President

Primary LocationIndia-Bangalore

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 22, 2025, 1:16:09 AM

Unposting DateSep 21, 2025, 1:29:00 PM

Master Skills ListCorporate

Job CategoryFull Time