Job Description

Assistant Vice PresidentEXL/AVP/1473209


Quality ExcellenceNoida
Posted On
18 Sep 2025
End Date
02 Nov 2025
Required Experience
8 - 20 Years



Basic Section
Number Of Positions


1


Band


D1


Band Name


Assistant Vice President


Cost Code


D901080


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


Backfill


Max CTC


2500000.0000 - 3000000.0000


Complexity Level


Voice CEF C1 (Complexity Level 4)


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Enabling


Sub Group


Quality Excellence


Organization


Quality Excellence


LOB


Quality Excellence


SBU


Quality Excellence


Country


India


City


Noida


Center


Noida-SEZ BPO Solutions




Skills
Skill


ANALAYTICAL SKILLS


DATA ANALYTICS


QUALITY CONTROL


QUALITY ASSURANCE- PROCESS IMPROVEMENT


TRANSFORMATION


Minimum Qualification


B.COM


Certification


No data available


Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them. Planning and managing budget and resource allocation for the assigned vertical.
Workflow
Workflow Type


L&S-DA-Consulting