Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

Inviting applications for the role of

Assistant Vice President

-

S

FDC

-Field Service

Lightening Technical

Architect

A Salesforce FSL Architect must

possess

broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to

design secure, high-performance technical solutions that maximize the potential of the Salesforce platform

Responsibilities:

Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives

Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities

Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch,

unschedule

. Preventive maintenance and configuration of Dispatcher Gantt

Lead and

facilitate

discovery and scoping sessions with clients. Understand client business process and potential constraints (budget, timeline, expertise

, etc.) to define

optimal and reasonable project scope and expectations

Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions

Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements

Excellent in

identifying

the gaps and opportunities between as-is and to-be processes.

Provide technical leadership and insights during RFP and presales process, able to work closely with presales team.

Create and defend solution estimate and SOW

Setup of project governance model.

Understand the business problem and convert the problem into value stream through

a feasible

application architecture.

Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan,

boundaries

and responsibilities definition of each stakeholder.

Qualifications we

seek

in you!

Minimum qualifications:

B.E

or

B.Tech or MCA

Relevant experience in Salesforce Field Service (SFS)

Strong understanding of Salesforce FS architecture and components.

Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.

Excellent problem-solving skills and attention to detail.

Strong communication

and interpersonal skills

.

Salesforce certifications are a plus.

Must have integrations experience with different tools and technologies using middleware or point to point.

Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.

CI/CD exposure is

a must

.

Excellent skills in large data volume applications and security aspects.

ArchiMate is an

additional

advantage.

Preferred qualifications

Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up

.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Vice President

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 28, 2025, 7:39:23 AM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time