Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Assistant Vice President

-

Sales Order Management and Claims Leader

!

In this role,

w

e are looking for a strategic and dynamic leader to join our team as the AVP of Sales Order Management and Claims for one of the Med Tech Customer Organization. This individual will oversee and manage the entire sales order processing lifecycle and claims resolution process. The ideal candidate will have a proven

track record

in managing large teams, driving process optimization, and delivering exceptional customer satisfaction. Lead will work cross-functionally with sales, operations,

logistics

, and finance teams to ensure smooth operations and effective claims management

Responsibilities

Oversee the end-to-end sales order process, ensuring

accurate

, timely

, and efficient order entry, processing, and fulfilment.

Collaborate with the sales,

logistics

, and finance teams to ensure alignment on

order priorities, timelines, and product availability.

Monitor order volumes,

identify

bottlenecks, and implement corrective actions to improve order cycle times.

Develop and enforce standard operating procedures (SOPs) for the sales order management process.

Ensure service delivery excellence across global teams,

meeting

or exceeding client KPIs and SLAs.

Manage budgets and

optimize

resource allocation for efficiency and cost-effectiveness.

Own the strategy for managing customer claims, ensuring quick

resolution

and maintaining

high customer satisfaction levels.

Analyze and assess claims data to

identify

trends, root causes, and opportunities for process improvements.

Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.

Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.

Lead process optimization initiatives across Sales Order Management and Claims functions to improve operational efficiency and customer experience.

Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline

workflows

and improve client outcomes.

Establish and

monitor

key performance indicators (KPIs) to track the effectiveness of order management and claims processes.

Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs

Design and execute change management strategies to ensure smooth transitions during transformations.

Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.

Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.

Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic

objectives

.

Build and

maintain

relationships with internal teams and external clients, fostering open and transparent communication.

Regularly provide updates to leadership and clients on performance, challenges, and opportunities.

Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.

Lead, mentor, and develop a high-performing diverse team of sales order management and claims professionals

Foster a collaborative and results-driven team culture focused on operational excellence and customer satisfaction.

Promote inclusivity, collaboration, and professional growth within the team.

Establish clear goals, accountability measures, and performance metrics for team members.

Qualifications we

seek

in you!

Minimum

Q

ualifications

/ Skills

Bachelor's degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).

E

xperience in Sales Order and Claims Management operations, shared services, or BPO environments,

with experience

in a senior leadership role.

Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.

Expertise

in driving organizational transformation, change management, and stakeholder engagement.

Strong understanding of supply chain,

logistics

, and customer service operations.

Familiarity with technologies (e.g., SAP., JDE, Esker,

Ocapi

, Open

Text

etc.) and automation tools is highly desirable.

Preferred

Q

ualifications

/ Skills

Strong leadership, strategic thinking, and decision-making capabilities

.

Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.

Excellent problem-solving, analytical, and strategic thinking skills with a focus on metrics-driven decision-making.

High level

of business acumen with a results-oriented mindset and the ability to drive change.

Ability to understand and adapt to cultural nuances and global business practices.

Prioritize client satisfaction and proactively address their needs.

Drive innovation and navigate complexity to achieve organizational goals.

Thrive in a dynamic environment with competing priorities.

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Vice President

Primary LocationIndia-Noida

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 16, 2025, 3:55:00 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time