Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

Inviting applications for the role of

Assistant Vice President

-

S

ales Cloud, Service

Cloud

Technical

Architect

This role leads the architecture and delivery of Salesforce Sales Cloud and Service Cloud solutions. It blends deep platform

e

xpertise

with strategic leadership to drive CRM transformation across sales, service, and customer experience domains

Responsibilities

D

esign and implement

end-to-end Salesforce Sales & Service Cloud solutions

Lead

technical discovery sessions

and translate business needs into scalable architectures

Oversee

custom development

, integrations, and data migration strategies

Ensure

security, performance, and compliance

across CRM implementations

Collaborate with cross-functional teams to align solutions with business goals

Provide

technical governance

and enforce best practices

Mentor developers and consultants; support

pre-sales activities

and solution workshops

Leadership & Strategic Impact

Acts as a

technology thought leader

within the organization

Drives innovation and continuous improvement in Salesforce architecture

Collaborates with senior leadership to align solutions with business goals

Qualifications we

seek

in you!

Minimum

Q

ualifications

and Core Competencies:

B.E

or

B.Tech

or MCA

Relevant years of Salesforce experience, with

strong

expertise

in Sales Cloud and Service Cloud

Proficiency

in

Apex, Lightning Web Components, Visualforce

, and API integrations

Experience with

Omni-Channel, Case Management, Lead & Opportunity Management

Familiarity with

Einstein AI, Knowledge Base, CTI integrations

, and automation tools

Strong understanding of

data modeling, security models

, and deployment strategies

Excellent communication and stakeholder management skills

Preferred: Salesforce certifications such as:

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Platform Developer I & II

Application Architect or Technical Architect (CTA)

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up

.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Vice President

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 28, 2025, 7:41:05 AM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time