Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Assistant Vice President

Revenue Cycle Management

!!

In this role, the incumbent will

be responsible for

OTC Operations,

need

to focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders. Develop and document business processes and accounting policies to

maintain

and strengthen internal controls

Responsibilities

Manage and

own

the end-to-end

OTC process without supervision.

Maintain strong customer relations & business acumen

Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections

Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process

Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision

Should be able to speak to

US

based clients to discuss the input and resolve any queries for disputes

Leverage

appropriate advanced

and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to

deliver analytical recommendations aligned with the business need

Consult to

identify

risks and opportunities that impact

the performance of the business and convert them into analytical solutions and

provide appropriate actionable insights

Actively manage the business continuity plans for the process

Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks

Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance

Support team priorities and initiatives and effectively manage workload

Team management

& negotiation

skills. Must have a Problem-solving

attitude

Lookout for automation opportunities to bring efficiency

Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention

Confirm that proper escalation procedures are followed according to established business practices

Should be able to communicate effectively with team and management and

identify

issues and concerns that may affect the performance of the job and communicate the same to leadership

Understanding and Reporting of Service Level Agreement

.

Deliver the required data for audit purposes

Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to

identify

QPA/RPA opportunities and work with LDT team for implementation

Participate in governance meetings at country / region level;

Closely work

with the team and ensure right collaboration between team members to meet deliverables

Making the accounting process controls

established

through the internal policies

Daily Quality Check for the

matching

which team has matched.

Updating FLM Cockpit daily

Qualifications we

seek

in you!

Minimum

Q

ualifications

/ Skills

B. Com Graduate or equivalent experience. Should be Analytically & Academically sound

Must have prior work

ing and supervision

experience in OTC domain

Excellent Leadership skills. Demonstrated experience in resource management, team

performance management,

recruitment

and training

Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory

Experience in creating, implementing & driving Structured Action Plans

Preferred

Q

ualifications

/ Skills

L3 Manager experience preferred

Exposure to Six Sigma training preferred

Candidates with valid US Visa preferred

Experience with international process transition would be

an added

advantage

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Vice President

Primary LocationIndia-Noida

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 25, 2025, 8:08:57 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time