Job Description

Ready to shape the future of work?
At Genpact, we dont just adapt to changexe2x80x94we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Assistant Vice President, Retail Procurement!
Genpact is looking to fill the role of Service Delivery Leader for a Retail Client in the Procurement domain. Its a key delivery leadership role which includes setting up of best-in-class service delivery (activities includes eSourcing, transactional procurement, and Data (category) Analytics), deliver transformation roadmap, consistent delivery across Genpact delivery centers and customer satisfaction. This position provides leadership and management to Genpact staff aligned to the client's delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workforce planning, people upskilling, HR metrics and financial metrics.
Responsibilities
Transition the in-scope activities from Clients existing shared services/markets to Genpact delivery centers
Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)
Collaborate with clients senior stakeholders and Genpact service lines to develop transformation roadmaps and deliver
Continuously monitor account level financial metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly)
Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experience
Continuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact leadership time to time.
Implement appropriate mechanisms to measure and analyze teams performance against the set targets (contractual & beyond) and discuss & develop improvement plans where required.
Be an escalation point for any delivery related or people related issues from clients or internal teams. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
Have a thorough understanding of contractual commitments and financial commitments for the account; raise proactive flags when there is a deviation
Maintain & grow customer relations focus on improving NPS/Customer Satisfaction score. Take personal ownership for action plans.
Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams
Work with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpacts Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.
Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity release etc. as applicable.
Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement processes
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors/master's degree from a reputed University
Subject matter expert in sourcing & procurement operations including Analytics the ability to coach & mentor team members across all delivery centers
Relevant years for BPO experience in Procurement and MDM space
Experience of running medium to large teams (~200 FTEs) in shared service model, preferably 3rd party set up.
Demonstrate working knowledge of the six sigma and technology driven improvements/transformation
Commercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpacts interest and clients business objectives
Good understanding of financial levers impacting P&L which needs to be continuously monitored to assess the financial health of the account
Comfortable to lead teams spread across multiple global locations
Influencing skills, creative thinking, innovative mindset
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Preferred Qualifications/Skills
Professional certification in Procurement is desirable
Working knowledge of one of the popular ERPs (e.g. Coupa, Ariba, SAP etc.) is an advantage
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.