Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Product Owner - ServiceNow!

In this role, the incumbent should be a skilled and visionary Product Owner - ServiceNow to join our Digital Transformation team. This role will be instrumental in driving the deployment and strategic use of ServiceNow solutions across Genpact's client engagements. The incumbent should have a strong background in IT service management, process optimization, and stakeholder collaboration.

Responsibilities

Identify and evaluate opportunities for process improvement and automation using ServiceNow solutions. Analyse existing IT and business service management processes to uncover inefficiencies and transformation opportunities. Collaborate with client stakeholders to define business requirements and translate them into ServiceNow product capabilities. Develop compelling value propositions and business cases for ServiceNow deployment. Lead the end-to-end deployment journey of ServiceNow products, ensuring alignment with client goals and successful adoption. Act as a liaison between Genpact's internal teams, ServiceNow, and client organizations to ensure smooth implementation and continuous improvement. Foster strong client relationships and drive value realization through strategic use of ServiceNow capabilities. Facilitate workshops and discovery sessions to gather insights and define solution roadmaps. Ensure timely communication and reporting to all stakeholders throughout the project lifecycle. Monitor post-deployment performance and identify opportunities for further optimization and innovation. Support change management and training initiatives to ensure successful user adoption.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in information technology, Computer Science, Business, or related field; MBA or equivalent preferred. Experience in IT service management, product ownership, or consulting roles. Proven experience working with ServiceNow or similar ITSM platforms. Strong understanding of ITSM, ITOM, and business service management processes. Experience in client-facing roles with strong stakeholder management and communication skills. Demonstrated ability to lead cross-functional teams and manage complex deployments.
Preferred Qualifications/ Skills

Hands-on experience with ServiceNow modules such as Incident Management, Change Management, CMDB, and Service Catalog. Strong analytical and problem-solving skills. Ability to build trust and influence senior stakeholders. Agile methodology experience and familiarity with product lifecycle management. Excellent presentation and storytelling skills to articulate value propositions.


Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Vice President


Primary LocationIndia-Bangalore


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 14, 2026, 4:58:31 PM


Unposting DateOngoing


Master Skills ListDomain


Job CategoryFull Time